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                1. Machine Learning
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                  Machine Learning

                  RPA provides a quick method of automation, however, is has its own limitations. While RPA works well in situations where processes and decision-making are clearly defined, it’s difficult for RPA alone to be smart. In any RPA-based automation, it is important to split the larger processes into two categories: Silent Automation and Human Intervention.

                   

                  There are many instances where it is not practical to automate a big process fully. Most processes require a human component to make decisions and continue to the next stage. In such cases where a vast amount of knowledge cannot be effectively defined into algorithms, RPA is not conducive to the process automation, and human intervention is necessary. That’s when Machine Learning (ML) comes into play to solve the “knowledge problem.”

                  Machine Learning is an emerging technology and has matured to a degree where it can be applied to solve real-life problems. ML essentially works on the principle of encapsulating large amounts of data (or knowledge) into some form of mathematical model. The model can then be utilized to apply this knowledge for solving complex problems through automation.

                  The Machine Learning Process

                   

                  Machine learning works as follows: Employees work in a particular department, or do certain tasks, many times or for many years, and apply the knowledge gained to decide what actions to take, therefore eventually creating a process. ML is applied to a multitude of problems where there is access to large volumes of historical data which can be used to predict or define decision-making in certain areas. Unlike developing an algorithm, ML is based on building a repository or knowledge base. Think introducing a SMART AGENT into the RPA process. The Digital Worker becomes “smarter” and more efficient by gathering additional information to make more accurate decisions.

                  Many RPA platforms, like Blue Prism, UiPath, and Automation Anywhere have developed robust ecosystems and are implementing their own powerful Machine Learning algorithms. With the combination of RPA and ML, BOTS are now capable of capturing previously unidentifiable data like signatures, images (in under 100 milliseconds), complex application automation, and image recognition optimization.

                  RPA Technology Partnerships

                  ML uses Artificial Intelligence (AI) that enables systems to learn from data without being explicitly programmed. ML is based on the premise that technology can process data and learn from the data, to help make better decisions based on new information without constant supervision of programmers.
                  For example, Netflix and Spotify use ML to store what movies or music a subscriber is watching or listening to in a repository, and will be able to create a pattern from that data, improving accuracy as it learns and offers movies/music specifically tailored to a user’s liking. Spotify’s ML algorithm uses your data (i.e., the songs you listen to) to create a weekly two-hour long playlist of music that it thinks you’ll enjoy.

                   

                  Netflix, YouTube, Amazon, and many other services we consume use ML in this way, employing your viewing/browsing history to recommend content or products that they think you’ll watch/buy. It may seem as if companies like these actually know you as well as (or even better than) you know yourself! That’s because the more you use these, or any other, services, the more they learn about your viewing/purchasing pattern, resulting in recommendations that are more and more accurate. This is machine learning in action.

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